Research Information System
Kızanlıklı M. M., Yavuzcan H. G.
EU Supported Other Project, 2014 - 2017
The objectives of the project: to train 20 consultants from the partners in order to become facilitators of self-learning of the key competences in the tourism companies, to train 50 managers and owners from the tourism sector to become coaches/ mentors of the learning development in their companies in order to help 500 employees to develop the key competences. This objective was achieved – for consultants 100%, for managers 80% and for employees 100%. Also the systematic approach of the project with specific materials for developing the competencies of the consultants, managers and employees was met through the intellectual outputs elaborated in the project. The materials were based on the conclusions of the IO 1- analyse of the educational and learning needs for tourism sector in the operational countries (Romania, Turkey, Croatia and Portugal- 2 regions: Azores Island and North of Portugal). The objectives were reached by using the methodologies of planning and implementing the plans. All the intellectual outputs were elaborated with the support of each partner; after partners agreed upon the structure of the handbook/ manual, each partner choose the chapters on which he has the best experience and after elaborating the chapters, the leader of the IO organised the draft and all the partners sent feedback in order to have a very good quality product. The communication among the partners allowed the planning of the trainings in order to meet the objectives. All partners agreed on the final shape and content of each product. The training of the consultants took place in 2 sessions, a session in Brasov in October 2015 and the second session in Regensburg in October 2016. The training of the consultants was based on the chapters of the handbook for consultants (IO2) elaborated with the support of all the partners. The managers involved in the project were selected by each partner using the conclusions of the IO1. The training for managers was planned in 7 sessions in order to have an impact and to enrich the exchange of experience of the managers from tourism.
During the training activity with managers the practical modules allowed the meetings with managers from local tourism (in the country where the training took place) and were appreciated by the trainees due to the experience exchange in the field of developing learning systems for the key competences and developing the business through the continuous training of the employees. The managers from tourism use the training materials for the employees and continue to do so. Consultants stay in touch with the managers in order to support them to coach the employees. The only training that could not be organised for the managers was in Turkey due to the current political situation.