The Mediating Role of Organizational Identification on the Effects of Perceived External Prestige on Emotional Labor: A Research in Lodging Companies

Deniz G., AYDOĞAN E.

ESKISEHIR OSMANGAZI UNIVERSITESI IIBF DERGISI-ESKISEHIR OSMANGAZI UNIVERSITY JOURNAL OF ECONOMICS AND ADMINISTRATIVE SCIENCES, vol.15, no.1, pp.141-164, 2020 (ESCI) identifier

  • Publication Type: Article / Article
  • Volume: 15 Issue: 1
  • Publication Date: 2020
  • Journal Name: ESKISEHIR OSMANGAZI UNIVERSITESI IIBF DERGISI-ESKISEHIR OSMANGAZI UNIVERSITY JOURNAL OF ECONOMICS AND ADMINISTRATIVE SCIENCES
  • Journal Indexes: Emerging Sources Citation Index (ESCI), TR DİZİN (ULAKBİM)
  • Page Numbers: pp.141-164
  • Keywords: Perceived External Prestige, Organizational Identification, Emotional Labor, Mediating Role, Structural Equation Model, Lodging Companies, Nevsehir, SOCIAL IDENTITY, AFFECTIVE COMMITMENT, MODEL, ANTECEDENTS, SELF, REPRESENTATIVES, COMMUNICATION, CONSEQUENCES, VALIDATION, DIMENSIONS
  • Ankara Haci Bayram Veli University Affiliated: Yes

Abstract

The purpose of the study is to investigate the mediating role of organizational identification on the effects of external prestige perceptions of employees in lodging companies on their emotional labor. 506 employees who working in four and five-star lodging companies that certified tourism business in Nevsehir were included in the study. The data used in the research were collected by questionnaire method applied to employees. For the analysis of the data, statistical analysis methods such as central tendency measures, confirmatory factor analysis, correlation analysis and structural equation modeling were used. According to the results, the intra-group identification is full mediating effect on emotive dissonance and partial mediating effect on emotive effort. Finally, some suggestions were made to both the researchers and the managers by evaluating the results of the findings in organizational contexts.