Corporate social responsibility and work engagement: Evidence from the hotel industry

Gürlek M., Tuna M.

Tourism Management Perspectives, vol.31, pp.195-208, 2019 (SSCI) identifier identifier

  • Publication Type: Article / Article
  • Volume: 31
  • Publication Date: 2019
  • Doi Number: 10.1016/j.tmp.2019.05.004
  • Journal Name: Tourism Management Perspectives
  • Journal Indexes: Social Sciences Citation Index (SSCI), Scopus
  • Page Numbers: pp.195-208
  • Keywords: Corporate social responsibility, Work engagement, Perceived external prestige, Organizational identification, Social exchange, Hotel industry, PERCEIVED EXTERNAL PRESTIGE, CORE SELF-EVALUATIONS, ORGANIZATIONAL IDENTIFICATION, MEDIATING ROLE, CSR INITIATIVES, EMPLOYEE PERFORMANCE, CUSTOMER LOYALTY, JOB ENGAGEMENT, SUSTAINABLE DEVELOPMENT, AFFECTIVE COMMITMENT
  • Ankara Haci Bayram Veli University Affiliated: No

Abstract

© 2019 Elsevier LtdThis study aims at testing a research model which explains how corporate social responsibility (CSR) affects work engagement. Relationships between variables were assessed using structural equation modeling (SEM). Research data were gathered from full-time hotel employees (N: 680) and managers (N: 325) in Antalya province of Turkey. SEM results indicate that perceived external prestige and organizational identification play a partially mediating role in CSR's effect on work engagement. The present research is the first study which examined the relationship mechanism between CSR and work engagement by focusing on CSR with a broader perspective (the stakeholder approach) in the hospitality literature. Furthermore, it contributes to hospitality literature through revealing on the basis of generalized reciprocity principle of social exchange theory that work engagement could be increased with the help of CSR.