Workplace bullying, psychological distress, job performance and employee creativity: the moderating effect of psychological resilience 职场欺凌、心理困扰、工作绩效与员工创造力：心理复原力的调节作用
Service Industries Journal, cilt.43, sa.5-6, ss.336-357, 2023 (SSCI, Scopus)
- Yayın Türü: Makale / Tam Makale
- Cilt numarası: 43 Sayı: 5-6
- Basım Tarihi: 2023
- Doi Numarası: 10.1080/02642069.2022.2147514
- Dergi Adı: Service Industries Journal
- Derginin Tarandığı İndeksler: Social Sciences Citation Index (SSCI), Scopus, IBZ Online, Periodicals Index Online, ABI/INFORM, Business Source Elite, Business Source Premier, CAB Abstracts, Geobase, Hospitality & Tourism Complete, Hospitality & Tourism Index
- Sayfa Sayıları: ss.336-357
- Anahtar Kelimeler: employee creativity, job performance, psychological distress, resilience, Workplace bullying
- Ankara Hacı Bayram Veli Üniversitesi Adresli: Evet
Özet
This study tests a model exploring the direct effect of workplace bullying on employee creativity and performance using psychological distress as the mediator and psychological resilience as the moderator based on the JD-R theory. PLS-SEM was applied to analyze data collected from both employees and supervisors of 4–and 5-star hotels. The main findings reveal that workplace bullying affects employee creativity negatively, and psychological distress positively. While psychological distress has a negative effect on employee creativity, the latter exerts a significantly positive effect on job performance. Resilience moderates the relationships between workplace bullying and employee creativity, and psychological distress and employee creativity. This study makes a significant, original contribution to the hospitality literature as it is the first to investigate the moderator role of psychological resilience on employee creativity and performance in reaction to bullying behavior.