COMPLAINANTS JUSTICE PERCEPTIONS and POST COMPLAINT BEHAVIOURS AN EMPIRICAL STUDY ON E NWOM EXIT INTENTIONS and VENTING NEGATIVE FEELINGS


TOLON M., YENİÇERİ T., ZENGİN A. Y.

Quarterly Journal of Business Studies, vol.1, no.1, pp.1-16, 2014 (Peer-Reviewed Journal)

  • Publication Type: Article / Article
  • Volume: 1 Issue: 1
  • Publication Date: 2014
  • Journal Name: Quarterly Journal of Business Studies
  • Page Numbers: pp.1-16
  • Ankara Haci Bayram Veli University Affiliated: No