The effects of eWom triggered service recovery on customer citizenship behavior in the hospitality industry: The moderating role of failure severity

Tengilimoglu E., Öztürk Y.

INTERNATIONAL JOURNAL OF TOURISM RESEARCH, vol.26, no.4, pp.1-17, 2024 (SSCI)

  • Publication Type: Article / Article
  • Volume: 26 Issue: 4
  • Publication Date: 2024
  • Doi Number: 10.1002/jtr.2673
  • Journal Name: INTERNATIONAL JOURNAL OF TOURISM RESEARCH
  • Journal Indexes: Social Sciences Citation Index (SSCI)
  • Page Numbers: pp.1-17
  • Ankara Haci Bayram Veli University Affiliated: Yes