Does perceived consumer protection differ in tourism industry by nationality? A case study in turkey
Journal of Hospitality and Leisure Marketing, vol.10, no.1-2, pp.161-180, 2003 (Scopus)
- Publication Type: Article / Article
- Volume: 10 Issue: 1-2
- Publication Date: 2003
- Doi Number: 10.1300/j150v10n01_11
- Journal Name: Journal of Hospitality and Leisure Marketing
- Journal Indexes: Scopus
- Page Numbers: pp.161-180
- Keywords: Consumer, Protection, Right, Tourist
- Ankara Haci Bayram Veli University Affiliated: No
Abstract
The objective of this study is to determine level and extent of current status of consumer protection and consumer rights in Turkey from view of tourist perceptions that were intended to be a supplement in new regulation setting. For the purpose, a questionnaire was applied to gather tourist opinions on consumer protection and consumer rights. Hypotheses were tested statistically against survey data and found to be significant. [Article copies available for a fee from The Haworth Document Delivery Service: 1-800-HAWORTH. E-mail address: getinfo@ haworthpressinc.com Website: http://www.HaworthPress.com. © 2003 by The Haworth Press, Inc.