Yiyecek İçecek İşletmelerinde Hizmet Hatası Telafi Stratejilerinin Müşteri Memnuniyeti ve Tekrar Ziyaret Etme Niyeti Üzerine Etkisi (The Effect of Service Failure Recovery Strategies on Customer Satisfaction and Revisit Intention in Food and Beverage Businesses)

AKSOY M., ETYEMEZ S., PEKTAŞ F.

Journal of Tourism and Gastronomy Studies, vol.12, no.3, pp.2141-2160, 2024 (TRDizin)

• Publication Type: Article / Article
• Volume: 12 Issue: 3
• Publication Date: 2024
• Doi Number: 10.21325/jotags.2024.1481
• Journal Name: Journal of Tourism and Gastronomy Studies
• Journal Indexes: TR DİZİN (ULAKBİM)
• Page Numbers: pp.2141-2160
• Ankara Haci Bayram Veli University Affiliated: Yes