Moderating Effects of Gender Relationship Between Quality of Work Life and Job Satisfaction: Total Quality Management Perceptions as a Mediating Factor

Temiz T. N. D. , Kara D., POTAS KAYA N.

Journal of Health Management, vol.23, no.4, pp.696-714, 2021 (ESCI) identifier identifier

  • Publication Type: Article / Article
  • Volume: 23 Issue: 4
  • Publication Date: 2021
  • Doi Number: 10.1177/09720634211052358
  • Journal Name: Journal of Health Management
  • Journal Indexes: Emerging Sources Citation Index (ESCI), Scopus, CAB Abstracts, CINAHL
  • Page Numbers: pp.696-714
  • Keywords: Total quality management, job satisfaction, quality of work life, gender, healthcare employees, PUBLIC HOSPITALS, HEALTH, PERFORMANCE, NURSES, IMPACT, WOMEN, COMMITMENT, TQM
  • Ankara Haci Bayram Veli University Affiliated: Yes


© 2021 SAGE Publications.The aim of this study is to examine the moderating effects of gender relationship between quality of work life and job satisfaction using total quality management perceptions as a mediating factor. Data were collected from Private and Ministry of Health Training and Research Hospitals using 515 employees in Turkey. The moderated mediation analysis was set up according to the hypothesis model. Total quality management is the mediator, and gender is the moderator. The findings showed that the relationship between quality of work life and job satisfaction, quality of work life and total quality management, total quality management and job satisfaction. With respect to the gender variable, the total quality of management decreases; job satisfaction is a little stronger in males. However, even if job satisfaction increases, it is equal in both males and females.